Title : Front Office Assistant - Northwest

Department : Front Office

Type : Full Time

Location : Greater Heights, Northwest, TX

Job Details :

"You can make a difference in the life of an oncology patient and find your career satisfaction by joining our team of healthcare professionals today."

About Oncology Consultants

Oncology Consultants has been a premier adult medical oncology & hematology practice in Houston, TX for over 35 years. Our healthcare team is committed to provide state of the art cancer treatment in a caring environment as we continue to expand our oncology services in the metropolitan region. 

About the Position

Our front office assistant is integral in the smooth operation of the practice. They greet patients, administer patient registration and verify patient insurance benefits, schedule and confirm patient appointments, collect co-pays, answer incoming calls and provide superior patient relations. 

Shift Schedule:

  • Mon - Fri: 8am - 5pm

Benefits:

  • Insurances: Life, medical, dental, short term and long term disability
  • 401K
  • Free parking
  • PTO
  • Holidays 
  • Competitive salary
  •  

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

  • Welcome all patients and visitors by greeting them in person, answering inquiries and directs them through the registration process. 

  • Utilize a multi-line phone system, fax machine, printer, copier, and scanner to process patients through the registration process.  

  • Answer phones and transfer phone calls to corresponding employees.  

  • Register patients, verifying insurance eligibility as needed, and collecting payments through various software systems. 

  • Collect all insurance information, verify patient demographics, process payments, post patient balances. 

  • Schedule patient appointments. 

  • Maintain a neat and clean work environment and professional appearance and adherence to relevant health and safety procedures. 

  • Answer multi-phone lines, scan documentation (repeated) 

  • Discharge Patients, assist office and clinical staff and close office at end of shift.  

  • Assist in the coverage of Front Office duties in other locations as needed or required. 

  • Other clerical responsibilities as needed. 

SKILLS REQUIRED:  

  • A qualified candidate is a professional, dependable, flexible and self-motivated person.  

  • Must have knowledge health insurance, including HMOs, PPOs, Medicare, Medicaid, etc.  

  • Must be able to multi-task, possess good computer skills, a good attitude, is be personable, and flexible.  

  • Must have knowledge of basic computer software, and the ability to learn billing software and electronic medical records required 

  • Must be able to communicate well with patients and medical staff 

  • Possess the ability to follow OSHA/HIPPAA guidelines 

EXPERIENCE AND EDUCATIONAL REQUIREMENTS: 

  • Prefer at least 2 years’ experience as front office assistant in health care 

  • Minimum high school graduation 

  • Bi-lingual Spanish preferred 

PHYSICAL DEMANDS: 

Normal office environment. Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator and computer keyboard.  Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to write simple correspondence. Occasional overtime may be required. Moderate stress level and moderate noise level. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve. 

COMMENTS:  

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.  

 

Medical Center | Memorial City | Sugar Land | Katy | Willowbrook | Southwest Northwest | West Houston

Apply today. Our short application process takes less than 5 minutes with your phone, tablet or computer.