"You can make a difference in the life of an oncology patient and find your career satisfaction by joining our team of healthcare professionals today."
About Oncology Consultants
Oncology Consultants has been a premier adult medical oncology & hematology practice in Houston, TX for over 35 years. Our healthcare team is committed to provide state of the art cancer treatment in a caring environment as we continue to expand our oncology services in the metropolitan region.
About the Position
This is a customer service and collections position, dedicated to answering calls and emails from patients related to financial items. This includes requesting payments on past due balances, obtaining financial assistance, offering payment plans, explaining bills and resolving disputes. The Patient AR Collector prevents loss of revenue, decreases current AR and increases patient commitment to financial obligations. At the discretion of the manager, this position may be a work from home role.
Mon - Fri: 8am - 5pm
Mon - Fri 9am - 6pm
Insurances: Life, medical, dental, short term and long term disability
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Answer calls from patients and explain their benefits and financial responsibility
Collect patient balances by calling patients
Make payment arrangements with patients, including financial assistance and payment plans
Work returned mail and other patient correspondence
Audit patient balances to ensure payments have been applied correctly
Review credit balances and process refunds
Work with front office, clinical and revenue cycle staff to resolve patient questions
ADDITIONAL DUTIES AND RESPONSIBILITIES:
Patient account projects
EDUCATION and/or EXPERIENCE:
Effective, concise and compassionate customer service and public relation skills.
Strong telephone communication skills, experience deescalating and re-directing conversations.
Minimum of 3+ years in customer service, healthcare experience preferred.
Be creative, analytical, dependable with ability to work independently.
Strong, professional written and verbal skills.
PHYSICAL DEMANDS: Requires sitting and standing associated with a normal office
environment. Job requires use of headset. Manual dexterity needed for using a calculator and computer keyboard.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs
WORK ENVIRONMENT:Normal office environment or remote office working from home. Occasional overtime may be required and/or hours may be shortened as business needs dictate.
This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is a partial list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time
Oncology Consultants is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Medical Center | Memorial City | Sugar Land | Katy | Willowbrook | Southwest Northwest | West Houston
Apply today. Our short application process takes less than 5 minutes with your phone, tablet or computer.