Title : Medical Patient AR Collector

Department : Patient Collections

Type : Full Time

Location : Remote, TX

Job Details :

"You can make a difference in the life of an oncology patient and find your career satisfaction by joining our team of healthcare professionals today."

About Oncology Consultants

Oncology Consultants has been a premier adult medical oncology & hematology practice in Houston, TX for over 35 years. Our healthcare team is committed to provide state of the art cancer treatment in a caring environment as we continue to expand our oncology services in the metropolitan region. 

About the Position

This is a customer service and collections position, dedicated to answering calls and emails from patients related to financial items.  This includes requesting payments on past due balances, obtaining financial assistance, offering payment plans, explaining bills and resolving disputes.  The Patient AR Collector prevents loss of revenue, decreases current AR and increases patient commitment to financial obligations.  At the discretion of the manager, this position may be a work from home role.

Shift Schedule:

  • Mon - Fri: 8am - 5pm
  • Mon - Fri 9am - 6pm

Benefits:

  • Insurances: Life, medical, dental, short term and long term disability
  • 401K
  • Free parking
  • PTO
  • Holidays 
  • Competitive salary

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answer calls from patients and explain their benefits and financial responsibility
  • Collect patient balances by calling patients
  • Make payment arrangements with patients, including financial assistance and payment plans
  • Work returned mail and other patient correspondence
  • Audit patient balances to ensure payments have been applied correctly
  • Review credit balances and process refunds
  • Work with front office, clinical and revenue cycle staff to resolve patient questions

 

ADDITIONAL DUTIES AND RESPONSIBILITIES:

  • Patient account projects
  • Create spreadsheets

 

EDUCATION and/or EXPERIENCE:

  • Effective, concise and compassionate customer service and public relation skills.
  • Strong telephone communication skills, experience deescalating and re-directing conversations.
  • Minimum of 3+ years in customer service, healthcare experience preferred.
  • Be creative, analytical, dependable with ability to work independently.

LANGUAGE SKILLS:

Strong, professional written and verbal skills.

 

PHYSICAL DEMANDS: Requires sitting and standing associated with a normal office

environment. Job requires use of headset.  Manual dexterity needed for using a calculator and computer keyboard.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs

evolve.

WORK ENVIRONMENT: Normal office environment or remote office working from home. Occasional overtime may be required and/or hours may be shortened as business needs dictate.

COMMENTS:

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is a partial list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time

.

Oncology Consultants is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

 

Medical Center | Memorial City | Sugar Land | Katy | Willowbrook | Southwest Northwest | West Houston

Apply today. Our short application process takes less than 5 minutes with your phone, tablet or computer.