Title : Medical Switchboard Operator - Bilingual

Department : Front Office

Type : Full Time

Location : Memorial City Houston, TX

Job Details :

"You can make a difference in the life of an oncology patient and find your career satisfaction by joining our team of healthcare professionals today."

About Oncology Consultants

Oncology Consultants has been a premier adult medical oncology & hematology practice in Houston, TX for over 35 years. Our healthcare team is committed to provide state of the art cancer treatment in a caring environment as we continue to expand our oncology services in the metropolitan region. 

About the Position

The front office assistant - switchboard is integral in the smooth operation of the practice. They handle high volume of incoming calls, administer directions to clinics, direct calls to appropriate departments, take messages for physicians, hospital consults, confirm patient appointments and exhibit superior patient relations.  Note: Switchboard experience is required.

Shift Schedule:

  • Mon - Fri: 8am - 5pm


  • Insurances: Life, medical, dental, short term and long term disability
  • 401K
  • Free parking
  • PTO
  • Holidays 
  • Competitive salary


  •  Welcome all patients, answering inquiries and direct them through the registration process
  • Answer phones and transfer phone calls to corresponding employees.

  • Reminder calls for patient appointments.

  • Maintain a neat and clean work environment and professional appearance and adherence to relevant health and safety procedures.

  • Assist in the coverage for phones other locations as needed or required.

  • Other clerical responsibilities as needed.

  • Utilize a multi-line phone system, fax machine, printer, copier, and scanner to process patients through the registration process.

  • Bilingual Spanish - A+ but not mandatory
  • Must have 2 years switchboard experience, minimum - must have high volume calls experience; PBX operator experience preferred
  • Familiarity with medical terminology, oncology preferred
  • Computer literate
  • High School diploma or equivalent, supplemented with one year of work related experience
  • A qualified candidate is a professional, dependable, flexible and self-motivated person. 
  • Must have knowledge health insurance, including HMOs, PPOs, Medicare, Medicaid, etc. 
  • Must be able to multi-task, possess good computer skills, have a good attitude, be personable, and flexible.

Oncology Consultants is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Medical Center | Memorial City | Sugar Land | Katy | Willowbrook | Southwest Northwest | West Houston

Apply today. Our short application process takes less than 5 minutes with your phone, tablet or computer.