Title : Incident Management Specialist

Department : Support Services

Type : Full Time

Location : New York, NY

Job Details :

S:US is looking for an experienced Incident Management Specialist

About the Position

The Incident Management Specialist at S:US ensures that all incidents are reported in compliance with regulatory requirements  in an accurate and timely manner. This role is vital in the protection of our organization as well as the people we serve. As the Incident Management Specialist, you will protect the health and safety of the individuals we serve by ensuring protective measures and incident management regulations for various regulatory agencies are in place to prevent the reoccurrence of any incidents. You will frequently communicate across departments with program staff and oversight when it comes to incident management reporting and processes, so you will need to be able to communicate effectively across departments at a fast pace. 

About Support Services

The Support Services at S:US are carried out by a team of professionals with differing backgrounds that all share deeply in the S:US mission. We provide resources and support to the program departments in order to collectively pursue that mission. Support Services is a collegial, supportive, and dynamic culture that continuously seeks to improve. We strive to treat all staff with respect in every interaction. Our motivation is the belief that we can help the lives of people we serve thereby righting societal imbalances. 

Salary: $58,500 - $60,000 / year


  • Medical, Dental, Prescription, Vision, and Life Insurance
  • 403(b) Retirement plan
  • Education Assistance
  • FSAs
  • Short- and Long-Term Disability
  • Transportation Plan
  • Generous PTO
  • Dependent Care Assistance Program
  • Wellness Initiatives and Employee Assistance Program


  • Bachelor's Degree
    • Master's Degree preferred
    • High School Diploma with 7 years of experience is also accepted
  • Able to provide proof of vaccination against COVID-19 virus
  • 2 years at a healthcare or non-profit organization
  • Incident Management experience preferred
  • Flexible schedule and willing to be on-call as needed
  • Willing to travel across all boroughs

About S:US

At S:US, we are a nonprofit with a staff of 1,800 providing $245 million in services annually working to drive scalable solutions that contribute to righting societal imbalances for people with disabilities, people in poverty, and people facing homelessness. Our efforts are supported by various local, state, and federal government entities as well as foundations, corporations, and individual donors. We take what we learn on the ground and use it to change systems and impact policy. We work with communities and individuals in every corner of the city and on Long Island by delivering high quality services that address the complex circumstances of each person in order to transform lives, improve neighborhoods, and boost future generations. 


Apply today.

Our short application process takes less than 3 minutes on your phone, tablet, or computer.

Services for the UnderServed (SUS) is an Equal Employment Opportunity and Affirmative Action Employer.