Title : Quality Assurance Investigator

Department : Support Services

Type : Full Time

Location : New York, NY

Job Details :

S:US is looking for an experienced Quality Assurance Investigator

About the Position

The QA Investigator for Quality Assurance and Compliance at S:US conducts objective investigations involving both consumers and employees across various departments within the organization based on incidents or alleged misconduct. During investigations, you will need to gather and submit evidence in conjunction with the Incident Review Coordinator as well as follow up on any missing pertinent information. Upon completion of an investigation, the Quality Assurance Investigator completes written investigation reports, in accordance with established protocol, and may also be called upon to participate in arbitration or court hearings if needed. The QA Investigator also participate in audit reviews, incident review committees, and focus reviews at facilities.  

About Support Services

The Support Services at S:US are carried out by a team of professionals with differing backgrounds that all share deeply in the S:US mission. We provide resources and support to the program departments in order to collectively pursue that mission. Support Services is a collegial, supportive, and dynamic culture that continuously seeks to improve. We strive to treat all staff with respect in every interaction. Our motivation is the belief that we can help the lives of people we serve thereby righting societal imbalances. 

Salary: $58,500 - $60,000 / year


  • Medical, Dental, Prescription, Vision, and Life Insurance
  • Healthcare & Dependent Care Flexible Spending Accounts (FS)
  • 403(b) Retirement Plan
  • Tuition Assistance 
  • Short-Term and Long-Term Disability
  • Commuter Plan
  • Generous Paid Time Off (PTO) & Holidays
  • Wellness Initiatives and Employee Assistance Program


  • Bachelor's Degree
    • Master's Degree preferred
  • Able to provide proof of vaccination against COVID-19 virus
  • 1 year as Investigator or Quality Assurance staff at a Human Services organization
  • Intermediate skillset of MS Word, Excel, and Outlook
  • Flexible schedule
  • Willing to travel across all boroughs

About S:US

At S:US, we are a nonprofit with a staff of 1,800 providing $245 million in services annually working to drive scalable solutions that contribute to righting societal imbalances for people with disabilities, people in poverty, and people facing homelessness. Our efforts are supported by various local, state, and federal government entities as well as foundations, corporations, and individual donors. We take what we learn on the ground and use it to change systems and impact policy. We work with communities and individuals in every corner of the city and on Long Island by delivering high quality services that address the complex circumstances of each person in order to transform lives, improve neighborhoods, and boost future generations. 


Apply today.

Our short application process takes less than 3 minutes on your phone, tablet, or computer.

Services for the UnderServed (SUS) is an Equal Employment Opportunity and Affirmative Action Employer.